How do I get in contact with the PrimeCare’s billing department?
You can contact PrimeCare's billing department by sending an email to patientbilling@primecarechi.org, or calling (312) 633-5841 ext. 1091.
Where can I reach out to find out how to afford care or navigate my health insurance options?
If you have any questions about affording care or navigating health insurance, you can reach out to us via email at enrollment@primecarechi.org.
Can I get a referral?
We offer comprehensive primary care; many of your concerns can be addressed at PrimeCare Health. If you need a specialty service that is not provided at PCH, your primary care provider must provide a referral. You may require a written authorization based on the insurance you have. Some (including Medicaid and PPOs) need only a prescription. Others need an authorization through your insurance company. If a referral is needed, a PCH referral coordinator will process authorization through your insurance for your referral. This will be mailed to you. Please make sure we have your correct mailing address.
Can I see my lab results?
Lab results are usually available on the Patient Portal at https://primecarehealth.org/, within a week. We may also call you to tell you urgent results. Please make sure we have your correct phone number.
How do I contact PrimeCare Health for medical advice?
If you have a life threatening emergency, please call 911.
If you have an urgent question, please call us and ask to speak with a triage nurse. If a nurse cannot answer right away, you can leave a message and a nurse will call you back as soon as possible.
If your question is not urgent, please leave a message with one of our staff members and we will return your call as soon as possible. You can also use the Patient Portal located on our website https://primecarehealth.org/ , to contact your provider.
How do I get a medication refill?
At your appointment, ask your provider for enough refills to last until your next appointment so that you do not run out.
If you do run out of medicine before your appointment, check your medicine bottle's label. At the bottom, it will tell you if you are already approved to get a refill. If you are approved, call the pharmacy or take your prescription bottle to the pharmacy and get a refill.
If no refills are left, or you are unsure, you can request refills by calling the pharmacy to find out if you’re approved for refills or use, the Patient Portal at https://primecarehealth.org/.
How do I get in contact with the PrimeCare’s billing department?
You can contact PrimeCare's billing department by sending an email to patientbilling@primecarechi.org, or calling (312) 633-5841 ext. 1091.
What if I need to talk to a provider and the office is closed?
PrimeCare Health can provide medical emergency service by telephone 24 hours a day. After regular business hours, you can reach an on-call provider by calling our regular office number (312) 633-5841. This provider can handle your medical emergency.
For matters that are not urgent, please call during regular business hours. This includes completion of forms, test results, scheduling appointments, referrals, and any medical concerns that can wait until the next business day.
If I’m a patient without insurance, how can I get an estimate for the cost of my care?
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call the number (312) 633-5841 ext. 1097.