Access & Enrollment

Enrollment Support

Our Enrollment team provides personalized assistance to help you navigate through the healthcare insurance options you are eligible for and make an informed decision.

What can the Enrollment team help with?

Our services include:

  • Financial Assistance: We check if you qualify for programs that help lower healthcare costs.

  • Navigate Health Coverage Programs: We help compare plans from Medicaid, Medicare, and the Get Covered Illinois Marketplace.

  • Renewals and Redeterminations: We guide you through renewal steps to help keep your coverage active.

  • Special Enrollment Periods (SEP): We explain when you may be able to enroll outside the regular enrollment period.

How can I contact the Enrollment team?

You can contact us by phone or email to start your eligiblity screening:

What can I expect when I contact the Enrollment team?

  1. We will ask you questions about your income, family size, age, and other details to find out which programs you may qualify for.

  2. Based on your screening, we will schedule an appointment and let you know which documents to bring.

  3. During your appointment, we will complete and submit your application and answer any questions you have.

What happens after I apply?

Processing times depend on the program. Our Enrollment team will explain what to expect and share next steps during your appointment.

How often do I need to renew?

Don't let your healthcare coverage expire! Use the guide below for renewal timelines:

  • Medicaid:

    • You must renew your coverage every year.

    • Renewal forms are mailed to your address on file with Medicaid. Make sure your address is always up to date with Medicaid.

  • Medicare and Marketplace:

    • Review your plan every year to make sure it still meets your healthcare needs and budget.

    • If you experience a life change, contact us for help reporting changes and understanding how they affect your coverage.